To receive your Extended Warranty your Onyx Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Onyx within one month of the purchase date or installation date. The commencement date for the warranty period is the date of purchase.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. Any product purchased outside of our Expert Retailer Network, or not registered within the stated time will carry a standard 12-month warranty, or minimum statutory warranty for your country. The Extended Warranty for your Onyx Electric Stove or Fireplace extends the standard 12-month warranty by a further 24 months to a total warranty period of 3 years.
You can register your purchase here. By registering your product online, and choosing to opt-in we can keep you up-to-date with useful technical updates or the latest product information that will help you gain even more enjoyment from your new fire or stove.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out in accordance with the Installation Instructions.
This Warranty can be transferred in the event that the Customer sells the appliance within the Warranty period. The Customer must inform Onyx in writing of the sale within 14 days of the resale. Failure to notify Onyx within 14 days will result in the Warranty becoming invalid. Please pass on the dated sales receipt as a proof of purchase to the new owner.
The product must be adequately serviced and maintained. This may include, but is not limited to, cleaning the filters. Please see your Onyx Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
During your extended warranty period, only genuine Onyx spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.gazcospares.com in the UK, or from an Expert Retailer directly.
Consumable items such as glass, screens, bulbs, LED boards, filters and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from whom the product was purchased. Your Expert Retailer will either be able to offer immediate assistance, or having visited you, make contact with Onyx on your behalf. For a Service call to be arranged Onyx will require proof of registration. Any Warranty claim without the required information will be referred back to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic or video evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A service call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by an Onyx Engineer or approved third party will incur a service charge if, the engineer inspects the appliance and concludes there is no manufacturing fault.
No Warranty is extended to consumable service parts or the repair or replacement of parts, which are subject to normal wear and tear during the Warranty period. Parts that will require replacement in connection with normal annual maintenance, such parts include but are not limited to glass, screens, bulbs, LED boards and batteries are not covered under the Warranty.
The Onyx Extended Warranty does not cover:
Repaired or replaced products are covered only for the remainder of the original warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Onyx cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, Onyx will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Onyx liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Onyx’s Terms
and Conditions of Sale.
Onyx’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Onyx, in the event of a warranty claim, reserves the right either to replace the goods in question or to refund the purchase price of the goods.
For product sold outside the UK and Ireland, UK law will prevail.
The Onyx Extended Warranty does not affect your statutory rights.
Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets.