We would always recommend that your first point of contact is your Onyx retailer where you purchased your product, where you’ll have access to the high levels of customer care and after sales support you’d expect from such a prestigious British manufacturer.

At Onyx, we take great pride in crafting products and services of unparalleled excellence and with the proper care we’re certain you’ll remain delighted with your stove or fire for years to come. However, should there arise a circumstance where our support may be needed, we have assembled the following relevant information for you below.