Warranty Information

We take great care to ensure that our fires are designed, tested, and manufactured to the highest possible quality and safety standards. We are just as determined to make sure they are sold and installed correctly so that you will enjoy years of pleasure from your purchase.

Any Onyx product purchased outside of our Expert Retailer Network will carry a standard 12-month, non-extendable warranty, or minimum statutory warranty for your country. Onyx products purchased from within our Expert Retailer Network will have the additional benefit of an extended warranty period as set out in the links below. This is subject to terms and conditions including the registration of your Stove or Fire within 1 month of the installation date.

Full specific warranty details can be found on the links below:


IMPORTANT NOTE: Should you experience problems with your Stove or Fireplace any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Onyx on your behalf.